Contact
Effective October 14, 2026 · Version 2026-10-v1
We're glad to hear from you. Please pick the category that fits best so your message reaches the right place. Many questions are already answered in our Help & FAQ.
If someone is in immediate danger, call 911 or your local emergency number first. LikeFaithLink is not an emergency service and does not monitor messages in real time.
How to reach us
| Category | Use this for | Contact |
|---|---|---|
| Support | Account help, sign-in problems, billing questions, the Member plan, Item Boost, refunds, bugs | support@likefaithlink.com |
| Safety reports | Threats, harassment, scams, fraud, exploitation, impersonation, anything that puts someone at risk | support@likefaithlink.com or the in-app report option |
| Church-claim disputes | Someone else claimed your church, or you need to transfer church admin access | support@likefaithlink.com with subject "Church-claim dispute" |
| Privacy requests | Access, correct, delete, or download your data; opt out; withdraw consent; appeal a privacy decision | privacy@likefaithlink.com |
| Disputes / Matthew 18 resolution | Start the Matthew 18 process with LikeFaithLink, or ask for help with a dispute with another member that arose on LikeFaithLink. Send a written "Matthew 18 Dispute Notice" (see Terms and Agreement § 27) | disputes@likefaithlink.com or "Request dispute resolution" in the app |
| Legal / DMCA | Copyright notices and counter-notices, trademark issues, legal process, law-enforcement requests | legal@likefaithlink.com; DMCA notices to our designated agent below |
Mailing address: Turner Vine Holdings LLC, 1348 Mays Landing Rd, Hammonton, NJ 08037
Safety
Crimes, abuse, child-safety concerns, threats, and emergencies are not "disputes." Report them to law enforcement (call 911) and to us under Safety reports. Nothing in our dispute process discourages or delays reporting to the authorities.
What to include
- Your name and the email on your account (never send your password).
- A link to the profile, post, listing, or message involved.
- A short description and, if helpful, a screenshot.
- For church-claim disputes: the church name, profile link, your role, and anything showing your authority to act for the church (for example a church email address, a website listing you, or a letter from church leadership).
- For a Matthew 18 Dispute Notice: your name and contact information, who the dispute is with, what happened, what resolution you're seeking, and the words "Matthew 18 Dispute Notice." If you want the Neutral Fallback (a secular arbitrator), say so.
- For privacy requests: what you want us to do. We'll need to verify your identity before acting. An authorized agent may submit a request for you where the law allows, with proof of authorization.
Copyright (DMCA) agent
Send copyright notices under the Digital Millennium Copyright Act to our designated agent:
Justin Turner Turner Vine Holdings LLC 1348 Mays Landing Rd, Hammonton, NJ 08037 copyright@likefaithlink.com
U.S. Copyright Office DMCA agent registration: DMCA-1083256
See the "Copyright and DMCA" section (§ 20) of our Terms and Agreement for what a notice must include.
Response time
We aim to provide an initial response within two business days, Monday through Friday, excluding U.S. federal holidays. Some matters require additional investigation. This response target does not replace any deadlines required by applicable law. Support is not monitored continuously and is not an emergency service. Safety reports are prioritized. Privacy requests are answered within the time the applicable law requires (often 45 days, sometimes extendable).
Sending us a message does not create any legal, professional, or pastoral relationship, and our team can't give legal, tax, financial, medical, or counseling advice.